FAQ

Do you accept insurance?

WNY Nutrition is happy to announce that we are now accepting the following insurance plans: Aetna, American Specialty Health (ASH), BCBS, Cigna, Empire BCBS, Independent Health, Magnicare, MVP Healthcare, Nova Medicalcare Network, United Healthcare, Univera, & Yourcare. Please your insurance company for specific coverage/co-pays.

When calling to ask about coverage from your insurance company, please ask the following questions: Do you cover the following codes? 97803 & 97802 for Medical Nutrition Therapy as well as G0108 for Diabetes Counseling. If they state no, please then ask if you have any coverage under health care reform. It is important that you document and obtain a reference number from your call and provide that to us.

All insurance companies require that your appointment is medical necessity in order to cover the cost of your appointment so we do require that the following information is faxed directly to our office (Attn: WNY Nutrition PLLC new appointment request) at (716) 537-4650:

  • Demographic sheet including name, address, phone number, DOB, and insurance information
  • History & Physical which should include the following:
    • Medical History with pertinent diagnosis codes (ICD10 codes). If the concerns you wish to see a Registered Dietitian for aren't within the medical history/diagnosis, then please have your physician send a referral for those specific conditions as well.
    • Height/weight
    • Family History
    • Medications/supplements
    • Last year of blood work
    • Pertinent specialist consults/evaluations that would impact nutritional status.

For other insurance plans not listed above, we are happy to assist you in the reimbursement process. You should obtain a letter of referral from your doctor and we will provide you with a super bill, which you will send to your insurance company for reimbursement. Despite our efforts we cannot guarantee that you will get reimbursement, so you may want to discuss this with your insurance company prior to your initial visit. You can contact your insurance company directly and ask if they cover the following codes: 97803 & 97802 for Medical Nutrition Therapy as well as G0108 for Diabetes Counseling.

Many Flexible Spending Plans & HSA plans also cover Nutrition Counseling/Medical Nutrition Therapy and will reimburse for this service.

How often are follow-up appointments?

The first follow-up is usually one week after the initial appointment and from there, based upon the individual and medical condition; appointments are normally every two weeks. Once the condition has stabilized and/or the client feels confident in the process, appointments can range from every two to four weeks.

What should I bring with me to the initial appointment?

Under the password protected section of this website, you will find all the forms, instructions and information required for your first session. You will receive this access to this patient only section upon making your first appointment. Click here to access the password protected page.

What is your confidentiality policy?

All of your personal information and our conversations during sessions are completely confidential. We will ask for your permission to request your latest blood work from your MD and will also send a note to him/her indicating the health plan we have created together. We believe in teamwork.

What are the office hours?

We have flexible office hours Monday – Saturday, beginning at 9 am through 6pm, most days of the week. Hours vary based on clinician's schedules.

Do you have group classes?

Yes! If you are interested in joining a group education class please contact us.

Do you have telephone, Skype or email appointments?

Yes we do, although, for the initial appointment we prefer a face-to-face interaction. If this is not possible due to distance or disability we would be happy to schedule phone, Skype or email sessions with you. Contact us today for more information.

Do you work with all age groups?

We enjoy working with all age groups, from toddlers through geriatric. With our younger clients it is a family affair and we require a parent to be involved in the session(s). Once your children are teenagers we find it is beneficial to work with them privately and will share pertinent information with the parent, only with the teen’s permission.

Can I contact you between appointments if I have a question?

Yes, if you have a quick question or need us to clarify information from a session we can be reached via email or at our office phone number. For multiple questions or a more in-depth discussion we would be happy to set up a 15-30 minute phone or email consultation.

Do you sell dietary supplements?

Yes, we do sell high quality, GMP certified dietary supplements and will assess if there is a need, based on the medications/supplements you take, your current medical/health condition, and the goals you are trying to achieve. We may recommend supplements, but they are not required. A variety of supplements are offered for sale at a discounted price on this website under the store section.

Once we create a plan together, do I need to come back?

In most cases, particularly weight loss, it is vital to have an ongoing relationship. You did not put the weight on overnight and it will take time to take it off, healthfully, and change the habits and thinking that got you there in the first place. As a client approaches his/her goal weight or enters the maintenance phase we will taper off the sessions to once a month. This is usually a quick weigh-in and to make sure you are staying on track.

What is the difference between a Registered Dietitian and a nutritionist?

We love this question!

A Registered Dietitian has been educated in the science of nutrition, food science, biochemistry, etc. and has a minimum 4-year college degree focused on nutrition – many have their master’s degree in nutrition. A dietitian has also completed a rigorous dietetic internship, which gives 900 supervised hours of experience in the in-patient and outpatient hospital setting as well as within the community. The successful passing of a very comprehensive examination must be achieved. A registered dietitian is required to have ongoing continuing education to keep abreast of the latest research in the field, with a minimum of 75 CEUs per 5-year duration. And finally, the Academy of Nutrition and Dietetics, which keeps the patients interests in the forefront, governs the activities of registered dietitians.

On the other hand, anyone can call themselves a nutritionist. They are not required to have any formal nutrition education or training and there is no governing body regulating their practices. Your “nutritionist” could be very well educated or a complete amateur. For your safety and well-being, don’t be afraid to ask questions.

What makes you different from other registered dietitians in the area?

Based on the feedback we receive from our clients who have worked with other dietitians in the area, we believe we stand out in many different aspects.

  • Firstly, we work as a team with your other healthcare professionals to assure you are getting the best treatment based on your health status.
  • We are professional, yet nurturing, and love helping other people. Our office has a relaxing, peaceful atmosphere; it is not a sterile medical environment, yet our education is completely research-based. You are getting the best of both worlds.
  • We make a plan that has been tailored to your food preferences and lifestyle so you will be successful. We don’t believe in “diets” and deprivation so we don’t have cookie-cutter diets that we prescribe to all our clients. We work together with you to create a healthy, well-balanced lifestyle plan that you will be able to follow for the rest of your life.
  • We don’t believe our patients need to come to us forever. We recognize when a client has stabilized their condition and has the tools to continue to succeed on their own. We are also aware when a patient is stuck, no longer making progress, and may benefit from using their money in other ways, such as personal training, psychotherapy, etc. to get them back on track.
  • We want to be instrumental in assisting you in reaching your health-related goals and are realistic in knowing we cannot assist in all areas of your life; therefore, we oftentimes refer our clients to other exceptional healthcare professionals.